Fulfillment Operations
For: warehouse & operations staff working orders in the admin dashboard What you'll learn: how to work the daily shipping queue, read an order's fulfillment state, and tell when an order is stuck in sync — all from the admin UI.
This is a how-to guide for the dashboard, not the API. If you're building an automated integration instead, see the Fulfillment Pre-Processor integration guide.
Before you start#
You'll need an admin login for your store and the Fulfillment section visible in the left navigation. If you don't see it, ask your administrator to grant fulfillment access.
Throughout this guide, screenshots use a demo store — the names, orders, and addresses shown are fake.
1. Open the fulfillment dashboard#
Log in to the admin dashboard, then click Fulfillment in the left navigation.
The fulfillment dashboard is your control center for everything that needs to ship. It opens on the shipping queue.
2. Work the "Awaiting Shipment" queue#
The queue defaults to the Awaiting view — every order that still has something to ship and isn't on hold, cancelled, refunded, or flagged for review.
Each row shows the order number, customer, when it was placed, and its current fulfillment and sync state. Use the filter chips at the top to narrow the list:
| Chip | What it does |
|---|---|
| Placed date / Ship date / Email-sent date | Choose which date the period filter (last 7 / 30 / 90 days) applies to |
| Has shipped (Yes/No) | Show only orders that have — or haven't — shipped |
| On hold (Yes/No) | Isolate orders someone has placed on hold |
| Needs review (Yes/No) | Orders the system flagged for a human to check (e.g. an unmatched SKU or a duplicate tracking number) |
| QuickBox lifecycle | Filter by where the order is in the warehouse (created, picked, packed, shipped) |
Tip: "Awaiting" deliberately does not try to track partial per-item shipments at the list level. If you need to know exactly which items on an order still need to ship, open the order (next step) — the per-item counts live there.
3. Open an order to see its fulfillment detail#
Click any row to open the order. The detail view shows the line items, how many of each have shipped, the shipping address, and every fulfillment (shipment) recorded against the order.
For each line item you'll see:
- Quantity ordered
- Fulfilled — how many have shipped
- Unfulfilled — what still needs to go out
An order can ship in more than one box. Each shipment appears as its own fulfillment with its own tracking number, so a split shipment is normal and expected — not an error.
4. Read the sync status (QuickBox / Konnektive)#
Most orders are fulfilled by the warehouse (QuickBox) and mirrored to Konnektive, and the dashboard shows where each order stands. Open QuickBox Sync from the navigation to see the sync jobs and their health.
A healthy order moves through the warehouse lifecycle — created → picked → packed → shipped — and picks up a tracking number when it ships. Watch for these states:
| You see | It means | What to do |
|---|---|---|
| OK / a recent ship date + tracking | Order shipped and synced cleanly | Nothing — it's done |
| Stuck in an early lifecycle stage for hours | Warehouse hasn't progressed it | Check with the warehouse before re-pushing |
| Failed sync job | The sync tick errored | See When something looks stuck below |
| Needs review flag on the order | System wants a human — unmatched SKU, duplicate tracking, or a "Test" order auto-held | Open the order and resolve the flag |
5. When something looks stuck#
A few things are normal and not cause for alarm:
- A "shipped" order that never emailed the customer. Shipping-confirmation emails only send when the ship date is recent (within about 48 hours). An order that shipped days ago and is only now syncing will show as shipped but won't email — by design.
- An order flagged "Needs review" after a re-import. Re-sending tracking the order already has flags it for review rather than duplicating the shipment. Open it, confirm the shipment is correct, and clear the flag.
- A split shipment showing partial fulfillment. If only some items shipped, the order stays in the queue for the remainder. That's correct.
If an order is genuinely stuck — a failed sync job, or a warehouse lifecycle that hasn't moved in a long time — capture the order number and escalate to your administrator. For sync failures they'll have the tools to inspect and safely re-push the order.
Quick reference#
- Daily loop: Fulfillment → Awaiting → work top to bottom → open anything flagged Needs review.
- "Where's the tracking?" Open the order; each shipment lists its own tracking number.
- "Why no email?" Shipped more than ~48h ago = no confirmation email, by design.
- Split shipments are normal — one order, multiple fulfillments, multiple tracking numbers.
- Don't re-push a stuck order yourself — escalate; a re-push at the wrong moment can flag the order for review.