# Operator Guides

Step-by-step guides for running your store from the admin dashboard — written for
operations, warehouse, and support staff, not developers.

Each guide walks through a real workflow with screenshots and a quick-reference cheat
sheet at the end.

New here? Start with **[Getting Started](/guides/getting-started)** for a tour of the
dashboard, then use the task-specific guides below.

## Getting started

- **[Getting Started](/guides/getting-started)** — log in, find your way around the
  dashboard, and understand what your role lets you see.

## Daily operations

- **[Order Processing](/guides/order-processing)** — find orders, read an order's status,
  add notes, resend confirmation emails, issue refunds, and cancel orders.
- **[Fulfillment Operations](/guides/fulfillment-operations)** — work the daily shipping
  queue, read an order's fulfillment state, and spot orders stuck in sync.
- **[Sync Reconciliation](/guides/sync-reconciliation)** — monitor Konnektive and QuickBox
  sync health and spot orders that are stuck or failed.
- **[Support Tickets](/guides/support-tickets)** — work the support queue, reply to
  customers, and manage ticket status.
- **[Subscriptions](/guides/subscriptions)** — manage subscriptions, plan changes,
  renewals and approvals, failed-payment (dunning) cases, and subscription refunds.
- **[Customers](/guides/customers)** — look up customers, view their order history, and
  organize them into groups for targeted pricing and promotions.
- **[Returns, Exchanges & Claims](/guides/returns-exchanges-claims)** — handle
  post-purchase changes: return items for a refund, swap items, and resolve damaged or
  wrong-item claims.

## Catalog & merchandising

- **[Products & Inventory](/guides/products-inventory)** — manage products, variants,
  prices, and stock, and fix the common "why isn't this on the storefront?" problem.
- **[Inventory Management](/guides/inventory-management)** — track stock levels and
  reservations across locations from the standalone Inventory section.
- **[Categories & Collections](/guides/categories-collections)** — organize the catalog
  into browsable categories and curated collections.
- **[Bundled Products](/guides/bundled-products)** — build product bundles and understand
  how they fulfill as their component items.
- **[Reviews & Ratings](/guides/reviews-ratings)** — moderate customer reviews: approve,
  reject, and manage what appears on the storefront.
- **[Brands](/guides/brands)** — create and manage the brands shown in your store.
- **[Purchase Orders](/guides/purchase-orders)** — record purchase orders and suppliers,
  and track inventory cost.

## Growth

- **[Promotions & Discounts](/guides/promotions)** — create discount codes and automatic
  promotions, and group them into budgeted campaigns.
- **[Price Lists](/guides/price-lists)** — run sales and set special or customer-group
  pricing for a set of products.
- **[Marketing & Paid Acquisition](/guides/marketing)** — track ad spend and campaign
  performance from the admin dashboard.
- **[Partners & Commissions](/guides/partners-commissions)** — review affiliate
  commissions, approve or decline them, and send approved commissions for payout.
- **[Metrics & Reporting](/guides/metrics-reporting)** — read the revenue dashboard and
  the COGS and tax reports.
- **[Free Shipping](/guides/free-shipping)** — set the store-wide free-shipping threshold.
- **[Flow Builder](/guides/flow-builder)** — build checkout funnels that run on the live
  storefront.

## Setup & sites

- **[Tax & Shipping Setup](/guides/tax-shipping-setup)** — configure regions, tax rates,
  stock locations and shipping options, sales channels, and return reasons.
- **[Sites & Storefronts](/guides/sites)** — view site status, create a site from a
  template, redeploy, and delete sites.

## Coming soon

A guide to the built-in AI assistant is on the way.

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Looking for the API instead? See the [Admin API](/admin/fulfillment-orders) reference or
the [Usage Guide](/usage-guide).